Frequently Asked Questions
Everything you need to know about your Cottonil shopping experience
What materials are used in Cottonil products?
We pride ourselves on using 100% premium long-staple cotton across our entire collection, ensuring maximum breathability, durability, and a soft touch against the skin.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, underwear and socks cannot be returned unless they are defective.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
How should I care for my Cottonil garments?
To maintain the quality of the cotton, we recommend machine washing in cold water with similar colors and tumble drying on low heat or air drying.